Troubleshooting
BlackBerry® Z30 - Can't integrate my TELUS.net email address
Add the TELUS.NET email account as a POP account
- Tap Settings.
- Tap Accounts.
- Tap Advanced.
- Tap POP.
- Fill in mandatory fields as follows:
- Username: full email address (i.e. jsmith@telus.net)
- Email Address: email address (i.e. jsmith@telus.net)
- Password
- Server Address: pop.telus.net
- Use SSL: Off
- SMTP Username: delete the email address
- SMTP Password: delete the password
- SMTP Server Address: smtp.telus.net
- SMTP Port: 587 or 25. If one port does not work, use the other
- SMTP Encryption: Off
- Tap Done.
Add the TELUS.NET email account as an IMAP account
- Tap Settings.
- Tap Accounts.
- Tap Advanced.
- Tap IMAP.
- Fill in mandatory fields as follows:
- Username: full email address (i.e. jsmith@telus.net)
- Email Address: email address (i.e. jsmith@telus.net)
- Password
- Server Address: imap.telus.net
- Encryption: Off
- SMTP Username: delete the email address
- SMTP Password: delete the password
- SMTP Server Address: smtp.telus.net
- SMTP Port: 587 or 25. If one port does not work, use the other
- SMTP Encryption: Off
- Tap Done.
Adjust settings during integration of a TELUS.NET email account
- Tap Settings.
- Tap Accounts.
- Tap Email, Calendar and Contacts.
- Enter the email address (i.e. jsmith@telus.net) when prompted.
- Tap Next.
- Enter the password when prompted.
- Tap Next.
- The device will display Looking up connection information .
- Delete information for:
- SMTP Username
- SMTP Password
- Tap Done.
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