Troubleshooting

Conference on Demand for mobiltiy technical support and more

The most common troubleshooting issues and how to resolve them. 

What is the number for technical support?

For Technical support for the Conference on Demand, please call: 1-877-944-MEET (6338).

Who do I call if I have questions about my mobility billing or data?

For billing or mobile data support,  please call 1-866-558-2273 or dial *611 from your mobile phone.

How to get assistance or report a problem when you’re on a call.

  • Press *0 while on your conference call to report the issue to a TELUS conference representative. In most cases, the agent can solve the problem while your call is in progress.

    • Have the following information ready: conference number, participant/moderator PIN code, description of the issue
  • If your conference call has ended, please call 1-877-944-MEET (6338) to report the problem.
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