Troubleshooting

Huawei B890 4G LTE Smart Hub - Can't connect to the TELUS 4G network

If your Smart Hub can't establish a connection to the TELUS 4G network, try the following:

Check the connection status

  1. Launch your Internet browser on your computer.
  2. Type http://huawei.smarthub in the address bar.
  3. Log in using the Admin account. Typically, the password is admin unless you have changed it.
  4. On the homepage Connection Status should display Connected. If it displays No coverage:
    • Check your SIM card status.
      • If the status is PIN required, follow the SIM PIN required procedures below.
      • If the status is PIN locked, follow the Unlock your PIN procedures below.
    • Ensure that you have a 4G signal. If you don't, move to a location with better coverage. Concrete and steel buildings may be hindering reception, especially in underground locations like basements.

Check signal strength

  1. Launch your Internet browser on your computer.
  2. Type http://huawei.smarthub in the address bar.
  3. Log in using the Admin account. Typically, the password is admin unless you have changed it.
  4. Click Settings in the top menu.
  5. Select System in the left column.
  6. Select Diagnosis.
  7. The line RSSI/RSRP is the signal strength measured in decibel.
    Ex: -50 is a very good signal and -110 is a weak signal.

SIM PIN required

  1. Launch your Internet browser on your computer.
  2. Type http://huawei.smarthub in the address bar.
  3. Log in using the Admin account. Typically, the password is admin unless you have changed it.
  4. Click Settings in the top menu.
  5. In the left column, select Security.
  6. Select SIM PIN Management
  7. Type your SIM PIN in the SIM PIN code field.
  8. Select the Remember my selection checkbox if you want to save the PIN on your Smart Hub.
  9. Click Apply.
  10. The SIM card initializes and the Smart Hub connects to TELUS 4G network.

Unlock your PIN

If your SIM PIN is locked, you need to call TELUS technical support to obtain a PUK code. Once you have the PUK code, do the following:

  1. Launch your Internet browser on your computer.
  2. Type http://huawei.smarthub in the address bar.
  3. Log in using the Admin account. Typically, the password is admin unless you have changed it.
  4. Click Settings in the top menu.
  5. In the left column, select Security.
  6. Select SIM PIN Management
  7. Enter the PUK code in the PUK code field.
  8. Enter a New SIM PIN number.
  9. Confirm the new PIN number.
  10. Click Continue.
  11. The SIM card initializes and the Smart Hub connects to TELUS 4G network.
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