Troubleshooting

Huawei B890 4G LTE Smart Hub - Inserted SIM card but nothing happens

f you have inserted a SIM card into your device and it doesn’t work, try the following.

Check brand

  1. Check that your SIM card is a TELUS brand SIM card.
  2. Your SIM card is a TELUS brand SIM card if:
  3. You purchased it from a TELUS store.
  4. It says TELUS on the back of the card.

Make sure that your SIM card is inserted properly

Your SIM card may not be inserted properly.

  1. Turn your device off.
  2. Remove and reinsert your SIM card, taking care to insert it properly.
  3. Turn your device on.

Check for damage

Check that your SIM card is not damaged or rusted.

Your SIM card PIN may be locked

If your SIM card PIN is locked, please see My SIM card PIN is locked.

Check that your SIM card has been activated

To check whether your SIM card has been activated by TELUS visit a Product Care Centre

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