Troubleshooting

Huawei E3276 4G LTE Mobile Internet Key - Get an error when trying to connect to the Internet

To resolve this problem, try the following.

  • Check the USB ports on your computer
  • Check that the USB ports on your computer work by using another USB device.
  • Check that the LED lights up on your mobile Internet key when you insert it in a USB port.
  • Use a different USB port.

Check signal strength

Your present location may have weak network coverage.

  • Make sure you have at least two bars of signal strength, with 4G LTE, 4G DC-HSPA+, or 4G in the network indicator.
  • If you have low signal strength, move to a location with better coverage. Concrete and steel buildings may be hindering reception, especially in elevators and underground locations like basements, subways, and tunnels.

Check coverage maps

Check our network maps to be sure that you’re in an area with coverage.

Make sure your SIM card is inserted properly

Make sure that you have properly installed your activated TELUS SIM card in the mobile Internet key. Try the following.

CAUTION: Don’t remove the SIM card when it is in use. You may damage the card, and the data stored on the card may be corrupted.

  1. From the top side of your mobile Internet key, remove the black SIM card cover.
  2. Remove the SIM card.
  3. Inspect the metallic contacts on your SIM card for damage such as deep scratches or rust.
    NOTE: If your SIM card shows signs of damage, visit a Product Care Centre. Use our Store Locator to find the closest location.
  4. Insert the SIM card into the slot leading with the straight edge, and the metallic contacts facing down.
  5. Install the SIM card cover.
  6. Insert your mobile Internet key into a working USB port on your computer.
  7. Your SIM card is inserted properly.

Restart your computer

Restarting your computer causes its software to reload and renews your connection to the network, which can fix some problems.

Check Profile Management settings

Your Connection Manager will not establish a connection to the network if its Profile Management settings are incorrect. To check these settings, do the following.

  1. From the Huawei Connection Manager, click Disconnect.
  2. Click the Menu icon.
  3. Click Options.
  4. From the left pane, click Profile Management.
  5. Ensure these settings are configured as follows:
    • APN: isp.telus.com
    • Access number: *99#
  6. If any of the settings above do not match the information seen in Connection Manager, click New and create a new profile using the settings above
    NOTE: The Profile Name can be whatever you choose, as long as it allows you to identify your network connection.
  7. Click OK.
  8. The Connection Manager Profile Management settings are correct.

Uninstall and reinstall Huawei Connection Manager

The mobile Internet key drivers may be incorrectly installed or corrupted.

Windows Vista / 7

  1. Remove the mobile Internet key from your computer.
  2. Click Start.
  3. Click Control Panel.
  4. Click Programs.
  5. Click Programs & Features.
  6. Double-click Connection Manager.
  7. The Uninstall Wizard window appears. Click Uninstall and follow the prompts.
  8. Restart your computer.
  9. Insert your mobile Internet key into a working USB port on your computer.
  10. Click Start.
  11. Click Computer.
  12. Double-click the drive titled HUAWEI.
  13. Double-click Connection Manager.
  14. Double-click Setup.
  15. The installation program is started. Follow the on-screen instructions.
  16. When the installation is completed, click Finish.
  17. Huawei Connection Manager is reinstalled.

Windows XP

  1. Remove the mobile Internet key from your computer.
  2. Click Start.
  3. Click Control Panel.
  4. Click Add or Remove Programs.
  5. Click Connection Manager.
  6. Click Remove.
  7. Restart your computer.
  8. Insert the mobile Internet key in a working USB port. The installation program launches automatically and installs all necessary software.
    NOTE: If the installation program does not launch automatically, try the following:
  9. Click Start.
  10. Click My Computer.
  11. Double-click the drive titled HUAWEI.
  12. Double-click Connection Manager.
  13. Follow the on-screen instructions to install the software.
  14. Restart your computer.
  15. Huawei Connection Manager is reinstalled.

Mac OS X

  1. Remove the mobile Internet key from your computer.
  2. Click Finder.
  3. Click Applications.
  4. Click and hold Connection Manager, then drag to Trash.
  5. Restart your computer.
  6. Insert your mobile Internet key into a working USB port on your computer.
  7. The Finder window appears. Double-click Connection Manager.
    NOTE: If the Finder window does not open automatically, try the following:
  8. Click Finder.
  9. From the left pane, click HUAWEI.
  10. Double-click Connection Manager.
  11. The Installer window appears. Click Continue.
  12. Review the License Agreement. If you accept the license terms, click Continue.
  13. Click Agree.
  14. Click Install.
  15. The installation program is started. When the installation is completed, click Close.
  16. Huawei Connection Manager is reinstalled.
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