f your computer does not detect your mobile Internet key, or Huawei Connection Manager displays "No device detected", try the following.
Restart your computer
Your computer may take up to a minute to recognize the device. If a minute has elapsed and your computer still doesn't detect your mobile Internet key, try the following.
- Close the Huawei Connection Manager.
- Remove the mobile Internet key from your computer.
- Restart your computer.
- Reinsert your mobile Internet key into a working USB port on your computer.
- Launch the Huawei Connection Manager.
- Your computer is restarted, and your mobile Internet key is detected.
Check the USB ports on your computer
- Check that the USB ports on your computer work by using another USB device.
- Check that the LED lights up on your mobile Internet key when you insert it in a USB port.
- Use a different USB port.
Check profile settings
Your profile settings may be incorrect or incomplete. To check these settings, try the following.
- From the Huawei Connection Manager, click Disconnect.
- Click the Menu icon.
- Click Options.
- From the left pane, click Profile Management.
- Ensure these listed fields are configured as follows:
- APN: isp.telus.com
- Access number: *99#
- If any of the settings above do not match the information seen in Connection Manager, click New and create a new profile using the correct settings.
NOTE: The Profile Name can be whatever you choose, as long as it allows you to identify your network connection.
- Click OK.
- The profile settings are correct.
Check SIM card
- Check that your SIM card is a TELUS brand V3 (4G LTE-capable) SIM card.
- Your SIM card is a TELUS 4G LTE-capable SIM card if:
- It is purple in color.
- The serial number on the back of the card ends with V3.
Make sure that your SIM card is inserted properly
Your SIM card may not be inserted properly.
CAUTION: Don’t remove the SIM card when it is in use. You may damage the card, and the data stored on the card may be corrupted.
- From the top side of your mobile Internet key, remove the black SIM card cover.
- Remove the SIM card.
- Inspect the metallic contacts on your SIM card for damage such as deep scratches or rust.
NOTE: If your SIM card shows signs of damage, visit a Product Care Centre.
- Insert the SIM card into the slot leading with the straight edge, and the metallic contacts facing down.
- Install the SIM card cover.
- Insert your mobile Internet key into a working USB port on your computer.
- Your SIM card is inserted properly.