Troubleshooting

Huawei E3276 4G LTE Mobile Internet Key - Get no device detected errors

f your computer does not detect your mobile Internet key, or Huawei Connection Manager displays "No device detected", try the following.

Restart your computer

Your computer may take up to a minute to recognize the device. If a minute has elapsed and your computer still doesn't detect your mobile Internet key, try the following.

  1. Close the Huawei Connection Manager.
  2. Remove the mobile Internet key from your computer.
  3. Restart your computer.
  4. Reinsert your mobile Internet key into a working USB port on your computer.
  5. Launch the Huawei Connection Manager.
  6. Your computer is restarted, and your mobile Internet key is detected.

Check the USB ports on your computer

  • Check that the USB ports on your computer work by using another USB device.
  • Check that the LED lights up on your mobile Internet key when you insert it in a USB port.
  • Use a different USB port.

Check profile settings

Your profile settings may be incorrect or incomplete. To check these settings, try the following.

  1. From the Huawei Connection Manager, click Disconnect.
  2. Click the Menu icon.
  3. Click Options.
  4. From the left pane, click Profile Management.
  5. Ensure these listed fields are configured as follows:
  6. APN: isp.telus.com
  7. Access number: *99#
  8. If any of the settings above do not match the information seen in Connection Manager, click New and create a new profile using the correct settings.
    NOTE: The Profile Name can be whatever you choose, as long as it allows you to identify your network connection.
  9. Click OK.
  10. The profile settings are correct.

Check SIM card

  1. Check that your SIM card is a TELUS brand V3 (4G LTE-capable) SIM card.
  2. Your SIM card is a TELUS 4G LTE-capable SIM card if:
    1. It is purple in color.
    2. The serial number on the back of the card ends with V3.

Make sure that your SIM card is inserted properly

Your SIM card may not be inserted properly.

CAUTION: Don’t remove the SIM card when it is in use. You may damage the card, and the data stored on the card may be corrupted.

  1. From the top side of your mobile Internet key, remove the black SIM card cover.
  2. Remove the SIM card.
  3. Inspect the metallic contacts on your SIM card for damage such as deep scratches or rust.
    NOTE: If your SIM card shows signs of damage, visit a Product Care Centre.
  4. Insert the SIM card into the slot leading with the straight edge, and the metallic contacts facing down.
  5. Install the SIM card cover.
  6. Insert your mobile Internet key into a working USB port on your computer.
  7. Your SIM card is inserted properly.
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