Troubleshooting

Huawei E3276 4G LTE Mobile Internet Key - Web browser taking too long to download

There could be a number of reasons why you can’t browse the Web. To resolve the issue, try the following.

Check signal strength

Your present location may have weak network coverage.

  • Make sure you have at least two bars of signal strength with 4G LTE, 4G DC-HSPA+, or 4G in the network indicator.
  • If you have low signal strength, move to a location with better coverage. Concrete and steel buildings may be hindering reception, especially in underground locations like basements, subways, and tunnels.

Check coverage maps

Check our network maps to be sure that you’re in an area with coverage.

Disable other Internet connections

Make sure to disable other sources of Internet connectivity while using your mobile Internet key. Try the following.

  • Disable Wi-Fi™. Because your system has to handle two active connections, the connection may become slow.
  • Disable other Local Area Network connections. This occurs if you insert your laptop into a docking station that has an active Ethernet port while your mobile Internet key is still active and connected.

Clear your browser's cache

Clearing your browser’s cache frees up memory and makes browsing the Web faster.

Windows - Internet Explorer

  1. Launch Internet Explorer.
  2. From the browser taskbar, click Tools.
    NOTE: If you don't see this tab, press the Alt key on your keyboard.
  3. Click Internet Options.
  4. Click the General tab.
  5. Click Delete.
  6. Select the following:
  7. Temporary Internet files
  8. Cookies
  9. Click Delete.
  10. Close and relaunch your browser.
  11. Your browser cache is cleared.

Mac OS X - Safari

  1. Launch Safari.
  2. From the top taskbar, click Safari.
  3. Click Empty Cache.
  4. A window with the message Are you sure you want to empty the cache? appears. Click Empty.
  5. Close and relaunch your browser.
  6. Your browser cache is cleared.
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