Troubleshooting

LG A341 - Can;t place or receive calls

There could be a number of reasons why you can't place or receive calls. To resolve the issue, try the following.

Check signal strength

The signal strength may be low.

  • Make sure you have at least two bars of signal strength in the network indicator.
  • If you have low signal strength, move to a location with better coverage. Concrete and steel buildings may be hindering reception, especially in elevators and underground locations like basements, subways, and tunnels.

Check coverage maps

Check our network maps to be sure that you're in an area with coverage.

Check Flight Mode settings

You won't be able to place or receive calls if the Flight Mode setting on your phone is enabled. To check this setting, do the following.

  1. From the Home screen, press Menu.
  2. Press # for Settings.
  3. Select Phone Settings.
  4. Select Flight Mode.
  5. Ensure it is set to Off.
  6. Flight Mode is disabled.

Reset the network connection

Your phone may have a poor connection to the network. Resetting the network connection can help resolve this problem.

  1. From the Home screen, press Menu.
  2. Press # for Settings.
  3. Select Connection.
  4. Select Network Selection.
  5. Select Manual.
  6. Select TELUS.
  7. The network connection is reset.

Check your SIM card

Your TELUS SIM card may not be inserted properly.

  1. Remove the battery.
  2. Remove your SIM card.
  3. Inspect the contacts of your SIM card for signs of damage such as rust or deep scratches.
    NOTE: If your SIM card shows signs of damage, visit a Product Care Centre.
  4. Reinsert your SIM card, taking care to insert it properly.
  5. Reinsert the battery.
  6. Your phone is restarted.
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