Troubleshooting

LG A341 - Getting a 403 error

When you try to browse the Web, you may receive an error message beginning with a "HTTP Error 403". If this happens, try the following.

Ensure you have a Web feature

Make sure that you have a Web feature included with your rate plan. Log in to your TELUS account to check your current rate plan and services.

Check signal strength

Your present location may have weak network coverage.

  • Make sure you have at least two bars of signal strength with 3G in the network indicator.
  • If you have low signal strength, move to a location with better coverage. Concrete and steel buildings may be hindering reception, especially in elevators and underground locations like basements, subways, and tunnels.

Check web address

You may have entered an invalid Web address (URL).

  • Make sure the Web address is correct.
  • Try another Web address such as www.google.ca. If you can browse other Web sites, your data connection is not the problem.

Check coverage maps

Check our network maps to be sure that you're in an area with coverage.

Clear your browser's cache and cookies

Clearing your browser's cache and cookies frees up memory and makes browsing the Web faster.

  1. From the Home screen, press Menu.
  2. Select Browser.
  3. Press Options.
  4. Select Settings.
  5. Select Cache.
  6. Select Clear Cache.
  7. Select Yes.
  8. Press Options.
  9. Select Settings.
  10. Select Cookies.
  11. Select Delete Cookies.
  12. Select Yes.
  13. Close and relaunch your browser.
  14. Your browser's cache and cookies are cleared.

Restart your phone

Restarting your phone causes its software to reload and renews your connection to the network, which can fix some problems:

Remove the battery.

Wait ten seconds.

Reinsert the battery.

Turn your phone on.

Your phone is restarted.

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