Troubleshooting

LG A341 - Getting SOS or emergency calls only

If your phone loses network connectivity and displays "SOS" in the network indicator, try the following.

Reset the network connection

Your phone may have a poor connection to the network. Resetting the network connection can help resolve this problem.

  1. From the Home screen, press Menu.
  2. Press # for Settings.
  3. Select Connection.
  4. Select Network Selection.
  5. Select Manual.
  6. Select TELUS.
  7. The network connection is reset.

Check your SIM card

Your TELUS SIM card may not be inserted properly.

  1. Remove the battery.
  2. Remove your SIM card.
  3. Inspect the contacts of your SIM card for signs of damage such as rust or deep scratches.
    NOTE: If your SIM card shows signs of damage, visit a Product Care Centre. Use our Store Locator to find the closest location.
  4. Reinsert your SIM card, taking care to insert it properly.
  5. Reinsert the battery.
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