Troubleshooting

Nokia® Lumia 1020 - Battery drains quickly

If you find that your phone drains or loses power more quickly than you expect, try the following.

Turn off Bluetooth

Turn off Bluetooth® connections when you don’t need them.

  1. From the Home screen, swipe the screen to the left.
  2. Select Settings.
  3. Select Bluetooth.
  4. Set Bluetooth status to Off.
  5. Your Bluetooth connection is turned off.

Turn off Wi-Fi

Turn off Wi-Fi connections when you don't need them.

  1. From the Home screen, swipe the screen to the left.
  2. Select Settings.
  3. Select Wi-Fi.
  4. Set Wi-Fi networking to Off.
  5. Your Wi-Fi connection is turned off.

Enable Battery Saver

Turn Battery Saver to help preserve battery life.

  1. From the Home screen, swipe the screen to the left.
  2. Select Settings.
  3. Select battery saver.
  4. Turn On Battery Saver.
  5. Battery Saver will turn off some services while in standby.

Lower backlighting

Lower the backlight brightness level to conserve your battery.

  1. From the Home screen, swipe the screen to the left.
  2. Select Settings.
  3. Select brightness.
  4. Set Automatically adjust to Off.
  5. Select a lower setting under Level

Make sure your battery is fully charged

Make sure that you fully recharge your battery on a regular basis prior to use. Failure to do so can cause your battery to drain more rapidly and shorten its life span.

  • Whenever possible, use the AC adapter and plug your phone into an external power outlet.
  • You can use your phone while your battery recharges.

Restart your phone

Restarting your phone causes its software to reload and renews your connection to the network, which can fix some problems:

  1. Remove the battery.
  2. Wait ten seconds.
  3. Reinsert the battery.
  4. Turn your phone on.
  5. Your phone is restarted.
  6. If these steps are unsuccessful, visit a Product Care Centre to have your phone inspected.
Tell us what you think It's in our nature to listen. As TELUS.com/business continues to evolve, we'd love to hear more from you.