If your smartphone does not turn on, try the following.
Inspect the battery contacts
Your battery may not be seated correctly.
Remove the battery.
- Using a soft, dry cloth, remove any debris or residue found on the battery contacts.
NOTE: The battery contacts are metallic pins located within the battery housing. Make sure that these pins are aligned and in direct contact with the metallic contacts on the battery.
- Reinsert the battery.
- Turn your smartphone on.
- Your smartphone is restarted.
Make sure your battery is fully charged
Make sure that you fully recharge your battery on a regular basis prior to use. Failure to do so can cause your battery to drain more rapidly and shorten its life span.
- Use your AC adapter to charge the battery. If the battery is completely drained, it will need charging for at least ten minutes.
- Try to turn your smartphone on by pressing the power button for three seconds.
If these steps are unsuccessful, visit a Product Care Centre