Troubleshooting

Samsung Galaxy S III™ - Getting "not subscribed to a data network" error

You will need to verify that your Access Point Network settings are correct.

Reset APN settings

Resetting your Access Point Network (APN) settings to default settings can often help fix this problem.

  1. From the Home screen, tap Menu.
  2. Select Settings.
  3. Select More settings.
  4. Select Mobile networks.
  5. Select Access Point Names.
  6. Tap Menu.
  7. Tap Reset to default.
  8. Your Access Point Network settings are reset.

Still having trouble? Try the procedure below.

Manually configure APN settings

You can create a new Access Point Network setting. Try the following.

  1. From the Home screen, tap Menu.
  2. Select Settings.
  3. Select More settings.
  4. Select Mobile networks.
  5. Select Access Point Names.
  6. Tap Menu.
  7. Tap New APN.
  8. Complete the following fields:
    1. Select Name. Type any name you want which will allow you to identify your connection (Example: TELUS 2011).
    2. Tap OK.
    3. Select APN.
    4. Type sp.telus.com
    5. Tap OK.
    6. Select Proxy.
    7. Type 74.49.0.18
    8. Tap OK.
    9. Select Port.
    10. Type 80.
    11. Tap OK.
  9. Tap Menu.
  10. Tap Save.
  11. From the Access Point Names screen, select the new APN you just created.
  12. Restart your smartphone.
  13. Your new Access Point is created.
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