Troubleshooting

Samsung Galaxy S III™ - Google Maps take too long to download satellite information

When your smartphone is connected to the TELUS 4G LTE network, Google Maps may display an inaccurate location while using GPS services, and may download this information slower than you'd expect. To resolve this issue, try the following.

Check signal strength

Your present location may have weak network coverage.

  • Make sure you have at least two bars of signal strength with 4G or LTE in the network indicator.
  • If you have low signal strength, move to a location with better coverage. Concrete and steel buildings may be hindering reception, especially in elevators and underground locations like basements, subways, and tunnels.

Check coverage maps

Check our network maps to be sure that you’re in an area with coverage.

  • Check our coverage maps at Coverage & travelling.
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