Troubleshooting

Samsung Galaxy S III™ - Smartphone doesn't respond as quickly as it used to

If your smartphone appears to lag, or runs slower than it used to, try the following.

Restart your smartphone

Restarting your smartphone causes its software to reload and renews your connection to the network, which can fix some problems.

  1. Remove the battery.
  2. Wait ten seconds.
  3. Reinsert the battery.
  4. Turn your smartphone on.
  5. Your smartphone is restarted.

Stop unwanted applications

You can stop applications from running when they are not needed.

  1. From the Home screen, tap Menu.
  2. Select Settings.
  3. Select Applications manager.
  4. Tap the Running tab. A list of running applications are displayed.
  5. Select the application you would like to stop.
  6. Tap Stop.
  7. Unwanted applications are stopped.

Uninstall unwanted apps and games

You can delete previously installed apps or games from your smartphone. Uninstalling unwanted apps and games frees up internal storage and allows your smartphone to run more efficiently.

  1. From the Home screen, tap Menu.
  2. Select Settings.
  3. Select Applications manager.
  4. Tap Downloaded. A list of downloaded apps and games are displayed.
  5. Select the desired app or game.
  6. Tap Uninstall.
  7. Tap OK.
  8. The Uninstall window appears. Tap OK.
  9. Unwanted apps or games are uninstalled.

Reset your smartphone to its original state

CAUTION: This should only be done as a last resort. Resetting your smartphone deletes your ringtones, contacts, pictures, messages, and other downloaded content.

  1. From the Home screen, tap Menu.
  2. Select Settings.
  3. Select Back up and reset.
  4. Select Factory data reset.
  5. Tap Reset device.
    NOTE: If your smartphone is protected with a password or PIN, confirm it, then tap Continue.
  6. Tap Erase everything.
  7. The smartphone is reset to the original factory settings.
  8. If these steps are unsuccessful, visit a Product Care Centre to have your phone inspected.
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