Troubleshooting

Samsung Galaxy S III™ - Web browser takes too long to download

When browsing Web pages and downloading data takes too long, try the following.

Check signal strength

Your present location may have weak network coverage.

  • Make sure you have at least two bars of signal strength with 4G or LTE in the network indicator.
  • If you have low signal strength, move to a location with better coverage. Concrete and steel buildings may be hindering reception, especially in elevators and underground locations like basements, subways, and tunnels.

Check the Web address

You may have entered an invalid Web address (URL).

  • Make sure the Web address is correct.
  • Try another Web address such as www.google.ca. If you can browse other Web sites, your data connection is not the problem.

Check coverage maps

Check our network maps to be sure that you’re in an area with coverage.

  • Check our coverage maps at Coverage & travelling.

Clear your browser's cache and cookies

Clearing your browser’s cache and cookies frees up memory and makes browsing the Web faster.

  1. From the Home screen, tap Internet.
  2. Tap Menu.
  3. Select Settings.
  4. Select Privacy and security.
  5. Select Clear cache.
  6. Tap OK.
  7. Select Clear all cookie data.
  8. Tap OK.
  9. Close and relaunch your browser.
  10. Your browser's cache and cookies are cleared.

Restart your smartphone

Restarting your smartphone causes its software to reload and renews your connection to the network, which can fix some problems:

  1. Remove the battery.
  2. Wait ten seconds.
  3. Reinsert the battery.
  4. Turn your smartphone on.
  5. Your smartphone is restarted.
Tell us what you think It's in our nature to listen. As TELUS.com/business continues to evolve, we'd love to hear more from you.