Troubleshooting

Sierra Wireless Aircard - Can't send or receive text messages

There could be a number of reasons why you can’t send text messages. To resolve the issue, try the following.

Check the phone number

Your message may have an incorrect phone number or address. Make sure the phone number or messaging address is correct.

Enter the phone number or address of the recipient using one of the following methods:

  • North America destination: Type the 10-digit phone number.
  • International destination: Check the list of eligible countries worldwide then type 011, followed by the country code and the mobile phone number.

Check signal strength

Your present location may have weak network coverage.

  • Make sure you have at least two bars of signal strength with 3G in the network indicator.
  • If you have low signal strength, move to a location with better coverage. Concrete and steel buildings may be hindering reception, especially in elevators and underground locations like basements, subways, and tunnels.

Check Coverage Maps

Check our network maps to be sure that you’re in an area with coverage.

Check your account

You may not be able to send or receive text messages because it's a blocked feature on your account. Try the following.

  1. Log in to your TELUS account. Register if you don't have one.
  2. Click the Applications tab.
  3. Click Manage Text Messages.
  4. Click Preferences.
  5. Place a checkmark next to the following:
    • Send Mobile Originated Messages
    • Receive Messages
    • Receive Web Messages
    • Receive Mail Messages
  6. Click Apply.
  7. Text messaging services are unblocked on your account.

Program the service centre number

If you are not able to send text messages, make sure that the correct service center number is set up on your mobile Internet key.

Windows

From the Sierra Wireless AirCard Watcher, click the Options icon.

  1. Click Messaging.
  2. The Service center number should display +16475800172. If it doesn't, change it.
  3. Click Apply.
  4. The SMS service center number is set up on your mobile Internet key.

Mac OS X

From the AirCard Watcher, click the Preferences icon.

  1. Click the SMS tab.
  2. The Service center number should display 16475800172. If it doesn't, change it.
  3. The SMS service center number is set up on your mobile Internet key.
Tell us what you think It's in our nature to listen. As TELUS.com/business continues to evolve, we'd love to hear more from you.