Troubleshooting

Sony Xperia Z1 - Can't browse the Web

There could be a number of reasons why you can't browse the Web. To resolve the issue, try the following.

Ensure you have a Web feature

Make sure that you have a Web feature included with your rate plan. Log in to your TELUS account to check your current rate plan and services.

Check signal strength

Your present location may have weak network coverage.

  1. Make sure you have at least two bars of signal strength with H or 3G in the network indicator.
  2. If you have low signal strength, move to a location with better coverage. Concrete and steel buildings may be hindering reception, especially in elevators and underground locations like basements, subways, and tunnels.

Check the Web address

You may have entered an invalid website address (URL).

  • Make sure the Web address is correct.
  • Try another Web address such as www.google.ca. If you can browse other websites, your data connection is not the problem.

Check coverage maps

Check our network maps to be sure that you're in an area with coverage.

  • Check our coverage maps at Coverage & travelling.

Check data services settings

Data services may not be enabled on your smartphone. To check these settings, do the following.

  1. From the Home screen, tap Menu.
  2. Tap Settings.
  3. Select Wireless & networks.
  4. Select Mobile networks.
  5. Select Data enabled. A white check mark appears.
  6. Data services are turned on.

Clear your browser's cache and cookies

Clearing your browser's cache and cookies frees up memory and makes browsing the Web faster.

  1. From the Home screen, tap Launcher.
  2. Tap Browser.
  3. Tap Menu.
  4. Tap More.
  5. Select Settings.
  6. Select Clear cache.
  7. Tap OK.
  8. Select Clear all cookie data.
  9. Tap OK.
  10. Close and relaunch your browser.
  11. Your browser's cache and cookies are cleared.

Restart your smartphone

Restarting your smartphone causes its software to reload and renews your connection to the network, which can fix some problems:

  1. Remove the battery.
  2. Wait ten seconds.
  3. Reinsert the battery.
  4. Turn your phone on.
  5. Your smartphone is restarted.
Tell us what you think It's in our nature to listen. As TELUS.com/business continues to evolve, we'd love to hear more from you.